http://www.rvtradedigest.com/interactive/2006/08/21/technology-is-great-but-it%e2%80%99s-not-the-end-all-for-customer-service/ Welcome to RV Weekly where the editor of RV Trade Digest will be updating you on the latest news, trends, and products important to the RV industry. Fri, 10 Feb 2012 08:23:30 +0000 http://wordpress.org/?v=2.3.3 http://www.rvtradedigest.com/interactive/2006/08/21/technology-is-great-but-it%e2%80%99s-not-the-end-all-for-customer-service/#comment-60 Brian H Sun, 29 Oct 2006 04:45:51 +0000 http://www.rvtradedigest.com/interactive/2006/08/21/technology-is-great-but-it%e2%80%99s-not-the-end-all-for-customer-service/#comment-60 Alan's message is absolutely the right one: technology should be a bridge to human contact, not a substitute for it. The best customer service providers (csps) make it so. Alan’s message is absolutely the right one: technology should be a bridge to human contact, not a substitute for it. The best customer service providers (csps) make it so.

]]> http://www.rvtradedigest.com/interactive/2006/08/21/technology-is-great-but-it%e2%80%99s-not-the-end-all-for-customer-service/#comment-8 Alan Cezar Wed, 04 Oct 2006 12:57:58 +0000 http://www.rvtradedigest.com/interactive/2006/08/21/technology-is-great-but-it%e2%80%99s-not-the-end-all-for-customer-service/#comment-8 I recently called Comcast and pushed a few buttons and then got a live, knowlegeable person to answer a few questions that solved my problems. Simple easy. Website did not give me the answer I need. On the other hand I get very upset when going into voicemail hell, pushing all the buttons just to find out I have a 10 minute wait for a department that is not correct. At my company, Family RV, during the day you get a live person, always, or if you want their voicemail, after hours voicemail that pages the person to call you back when you request!! Never use voicemail as a buffer use it as a tool for your CUSTOMER'S BENIFIT. I recently called Comcast and pushed a few buttons and then got a live, knowlegeable person to answer a few questions that solved my problems. Simple easy. Website did not give me the answer I need. On the other hand I get very upset when going into voicemail hell, pushing all the buttons just to find out I have a 10 minute wait for a department that is not correct.
At my company, Family RV, during the day you get a live person, always, or if you want their voicemail, after hours voicemail that pages the person to call you back when you request!! Never use voicemail as a buffer use it as a tool for your CUSTOMER’S BENIFIT.

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